Your new Covington & Clark Grand piano is warranted to be free from defects in materials and workmanship for 10 years to the original retail purchaser. The warranty is extended and limited to its original owner for personal use in the home only, subject to the limitations contained in this warranty. During the Warranty period, the owner must request and pay for regular tuning and routine maintenance which can be performed by or arranged for by your local Covington & Clark dealer.
If at any time this instrument malfunctions as a result of faulty materials or workmanship, Covington & Clark will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. Covington & Clark reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, we will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.
This Warranty is applicable to the commercial use of the piano except where a defect has occurred because of the type of wear resulting from heavy commercial usage. This Warranty covers the cost of both labor and materials on any repair deemed necessary by our Customer Service Representative for 10 years from the date of original purchase.
THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.
Any instrument that has been altered or modified in
any way or upon which the serial number has been tampered
with or altered.
Any instrument purchased from any source other than
an authorized Covington & Clark Dealer.
Any instrument whose warranty card has been altered
or upon which false information has been given.
Any instrument that has been damaged due to misuse,
negligence, accident, or improper operation.
Damage caused by exposure to adverse environmental conditions,
such as extremes in temperature or humidity, which can
result in cracks, checks or discoloration in the finish.
Damage resulting from improper structural modifications
made by an unauthorized installer of an automatic player
mechanism or resulting from the improper installation or
improper use of climate control accessories
Damage caused by a failure to provide reasonable and
necessary maintenance
Damage caused by use of other than genuine Covington & Clark
replacement parts or parts of similar quality and composition
Routine tuning or adjustments to the keyboard, action
or pedals resulting from normal use or wear, or wear to
the hammers or strings.
The subjective issue of tonal characteristics.
Shipping damages of any kind.
Normal wear and tear (including but not limited to worn
keys, worn tuning pins, worn plating, string replacement,
scratched fallboards, or damages to or discoloration of
the instrument finish for any reason).
Any factory-installed electronics after a period of
one (1) year following the original date of purchase.
Cracking, discoloration or damage of any sort to the
finish or plating for any reason.
Any and all parts and actual labor costs incurred in
connection with any repair reported after the date ten
(10) years from the date of purchase of the instrument.
For further information, contact Warranty Department, Covington & Clark
Piano Company, 1-800-281-6607.
